Tag Archives: personal

Dear Toyota

Posted by wordsmithxx on

This is the actual letter I wrote to Toyota. I thought I’d share my irritation and annoyance with you all. I know several people who have also had less than stellar experiences with Toyota and I just wanted to let you know, not everyone out there thinks Toyota is fabulous.

October 8, 2015

To Toyota Financial Services
To begin by saying I am completely disgusted would give you an inaccurate picture of how I really feel. I cannot fathom how I dealt with Toyota’s total incompetence- at ALL LEVELS OF SERVICE- through TWO automobile leases. That’s right, the incompetence has spread all the way down to the moron at the dealership desk with the big tits and no brain who can’t transfer a call to the service department- AFTER THREE ATTEMPTS.
But I digress. I am currently writing because after finally getting away from Toyota, I received a bill for $714.57 for a car that had nothing wrong with it. I was over my mileage. I expected that bill. I have no problem paying THAT PORTION of the bill. HOWEVER, simply because I chose to finally get the hell away from Toyota’s incompetence and the lemon they sold me, I am being charged a $350.00 “Disposition Fee?” What the actual hell is a “Disposition Fee?” Well I can tell you that LaFonda, Uniquah, Ubiquita…whatever the hell her name was that answered the phone on behalf of Toyota didn’t know either. She was so stupid she finally hung up on me. I guess I overwhelmed her with questions she should have known the answers to.
And let’s talk about the calls, shall we? Since receiving this BOGUS BILL, I have attempted to call FIVE (That’s 5 for you morons who can’t read so well) times. But see, my original mistake was attempting to ACTUALLY CALL THE NUMBER ON THE BILL ITSELF, where is says, please call this number if you have questions about this bill. Huh. I did that. And would you dumbasses like to take a guess at what I was told? No? Okay, I will tell you. I was told that it was the wrong number!!!!! You’re shocked, I know. That was call number 1.
Call number 2 was the aforementioned Ubiquita, and we all know how that turned out. Call 3… now call 3 I thought I was actually making progress. And I was. Right up until another one of your stellar phone agents “transferred” my call. After 25 minutes on hold, I hung up. Gee. And I didn’t even call him a dumbass like I did LaFonda. Call 4 I attempted to do on my lunch break. This time when I called, I was told that there was no account information for me. FANTASTIC! Does that mean that you are admitting that the bill you sent me is BOGUS bullshit? Because that would be GREAT!!!!!
Call 5. That brings me to my 5th attempt to handle this BOGUS BILL. I called on a weekday during your written normal business hours and was told that your offices were currently closed and to please call back during normal business hours. It would seem that Toyota doesn’t know how to tell time. Even your computers are incompetent.
But wait! There’s more!!!!!!!!!!!!!!!! I even went online to try and handle this! I tried to log in using my TFS account. Can you guess what happened next? Is the suspense killing you yet???? I DON’T HAVE AN ACCOUNT ANYMORE!!!! That’s right! Because I no longer own one of your pieces of shit, I no longer have an account!!!!!!!!!!!!!!!!
Now, while my sarcasm and irritation, I hope, has made your day a bit hilarious, I also hope you that you get the point I am trying to make: Your customer service is abhorrent. First, sending a bogus bill to a customer, simply because they decided to walk away from Toyota, is no way to run a business. And for your information, I DID TRY to lease a third new Camry. I went to the dealership, test drove the car, had mine appraised. I told the sales rep to run my credit and send me some preliminary numbers, that I would come back and negotiate and handle the rest of the deal. He never called. He never emailed. Nothing. It was then that I decided to take my business elsewhere. After 5 years with Toyota, a loyal customer, and that was how I was treated? Blown off? And now a bill with a completely bogus, and might I add, unexplained, $350 charge on it? Second, having no system in place where customers like me can call and handle the bogus bills you send, in a timely manner, by people who are competent, is just asking-no begging- for letter like this and phone calls that involve screaming and foul language.
I would appreciate someone calling me regarding this matter, as I have tried to contact Toyota REPEATEDLY and in several different ways trying to resolve this issue, to no avail. Make sure the person you assign the unfortunate task of calling me has a brain. A brain is important because I have one, it is college educated, and it really loathes speaking to morons or people who think I am stupid.
And just to cover my bases for documentation as you have done yours:
This is an attempt (attempt number 7) by **************** to contact Toyota regarding the matter of a bogus bill.
Sincerely,

******* ******

P.S. I have photos of the car, timestamped, that show there was no damage when I surrendered it for return. Perhaps you should hire more reliable employees.

If there was any lingering question…

Posted by wordsmithxx on

My life? Not all it’s cracked up to be.

Pun completely intended.

At the age of 41, I have been diagnosed with osteopenia (early thinning of the bone), a condition I am, by most accounts, too young to have…and it is apparently severe. I have watched the horror of my mother literally breaking her back from trying to open a window on a too-warm day, and I now live in fear of that being me, far earlier than at her age of 72.

This, is apparently my near future.

I got a taste of that future last year when doing jumping jacks spiderweb-fractured my heel (if you look in the archives for September 2014, you will see my broken and casted foot). My orthopedic surgeon said the fracture was consistent with a jump from a 3 story building. From jumping jacks, on padded hardwood floors and nice, comfy Nike shoes.

Imagine my breakdown when I realized that my bi-weekly trips to the chiropractor have most likely caused microfractures in my back, weakening the overall stability of the center of my body, setting it up for future catastrophe. Remember a few sentences ago when I told you about my mom’s back?

Shit.

Being a life-long learner, and a teacher, I immediately began to research my condition to learn all I can. The news is NOT disheartening! YAY! and THANK GOD! However, the information that I have found is frightening at best. The pharmaceuticals that are on the market today are actually causing more damage to bones…making them fracture MORE EASILY!!!! My mother is living proof. After being on Fosamax (the number one prescribed osteo drug) for YEARS, her condition has deteriorated beyond comprehension. Why is this shit on the market at all? One thing it can cause is frickin’ ONJ, Osteonecrosis of the Jaw. Let’s have a little English lesson: Osteo=bone, Necrosis= DEATH. Death of the jaw bone. Golly gee, sign me up! And that is only one of many serious effects of taking this drug and others like it.

Am I surprised by this diagnosis? Not even a little bit; it just came much earlier than I thought it would. I was told in my 20s when I was pregnant with the twins that carrying them would leave my body depleted of its nutrients. Given my genetic history, I am a prime candidate. So no, not surprised, but devastated all the same.

So. Here I am. What do I do? I do what I always do. I buy a book (or several) about the subject, and educate myself. What I have found is a book that has high ratings, is recent  (a HUGE deal in research!), is thus far, giving me hope!

Your Bones

I am reading and taking notes like crazy, and I am realizing that this can not only be halted, but reversed. I had read that in my research, but this book lists specific things I can do: exercises, diet, vitamins, etc., to move me off the path of physical destruction. I know, I know…dramatic much? Maybe. But until you or someone you love has this and you live and see it in action, daily, in all you do, I’d really think twice before being flippant about it.